Terms of Service

1. Scope

These Terms of Service apply to all orders placed via our online store [https://www.dieseldoctorlondon.co.uk/] and to the use of our website.
Our offer is directed to both consumers and businesses.

2. Contracting Party

The purchase contract is concluded with:

Diesel Doctor London Ltd
75 Bowes Road, London, England, N13 4RU
Email: info@dieseldoctorlondon.co.uk

3. Products

We specialize in the sale of refurbished automotive parts.
All products sold are fully tested, reconditioned, and functional unless otherwise stated.
Minor signs of wear may be present due to the nature of refurbished goods.

4. Warranty

We provide a 1-year warranty on all refurbished products, beginning from the date of delivery.
The warranty covers defects in materials or workmanship under normal use.
The warranty does not cover damages caused by:

• Improper installation

• Unauthorized repairs or modifications

• External factors (e.g., accidents, misuse, environmental damage)

Warranty claims must be submitted in writing (email is sufficient) along with proof of purchase.

Your statutory rights under consumer law remain unaffected.

5. Conclusion of Contract

By placing products in our online store, we make a binding offer to conclude a contract regarding these goods.
You can add products to your shopping cart without obligation and correct your entries at any time before submitting your binding order.
The contract is concluded by clicking the order button, accepting the offer for the goods contained in your shopping cart.

You will receive a confirmation email immediately after submitting the order.

6. Contract Language

The language available for concluding the contract is English.

7. Prices and Payment

All prices stated on the product pages are final prices.
We accept the following payment methods:

• PayPal

• Credit Card

• Cash on collection (where applicable)

All prices include any applicable taxes (such as VAT) unless otherwise stated.

8. Delivery Conditions

We deliver worldwide unless otherwise specified.

Shipping costs are added to the product prices. They will be clearly communicated during the checkout process.

Delivery times are estimates and not guaranteed unless expressly agreed otherwise.

9. Customer Account

You may create a customer account to simplify future orders. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account.

10. Retention of Title

The goods remain our property until full payment is received.

11. Liability

We are liable for defects according to statutory law.

We shall not be liable for minor breaches of duty resulting from ordinary negligence unless these relate to cardinal contractual obligations (obligations essential for achieving the contract’s purpose).
This limitation does not apply to damages arising from injury to life, body, or health, or cases of intentional misconduct.

12. Right of Withdrawal (Consumers only)

If you are a consumer (i.e., a natural person placing the order for purposes predominantly outside your trade, business, or profession), you have a statutory right of withdrawal.
Further information can be found in our [Withdrawal Policy].

13. Data Protection

We collect, process, and use your personal data exclusively in accordance with our [Privacy Policy].

14. Applicable Law

These terms shall be governed by and construed in accordance with the laws of England and Wales.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

15. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), accessible at:
https://ec.europa.eu/consumers/odr/

We are not obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.